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Customer service

contact

email: info(at)everythingfree.com.au

phone: 1300 301 767

We are a part of the Biome Living Pty Ltd group based in Brisbane, QLD, Australia.

ABN: 61 106 871 434   Managing Director: Tracey Bailey.

ordering & payment

You can order online or by phone on the number above.

All prices are in Australian dollars.

You can pay for your order by:

Visa or Master Card via our SSL secured server online, or by calling with your credit card details.

Direct Deposit after your order is placed (we will email you our bank account details).

postage & handling charges

$9.95* to Australian addresses.

FREE P&H for orders over $100* excluding postage.

*A surcharge may apply to orders over 3kg shipped to WA, QLD, NT & TAS.

Your order will be dispatched within three working days of cleared payment unless you are notified otherwise.

$15 express P&H. If items are in stock, this guarantees dispatch of your parcel within one working day by the Guaranteed Next Day delivery (given that you are in the Australia Post next day delivery network) for an additional $15.

tracking your parcel

Once your order has been dispatched we will send an email including a tracking number. You can track your parcel by contacting Australia Post on 13 13 18.  If you are not at home at the time of delivery, Australia Post should leave a calling card.

packing materials

Your goods will be packed using material that is either recycled or recyclable (in most cases, both!) 

 

gift wrap

Gift wrapping available at Checkout for an additional charge per gift.  Includes a beautiful recycled gift card.  Leave your message in the box at Checkout.

 

returns

Please also note that health regulations prohibit the return of certain items. Contact us before returning any items.

 

disclaimer

While all due care is taken when providing information on this website, we do not guarantee that the information is accurate nor should information on this site replace the counsel of your qualified medical practitioner.

No responsibility is taken for any loss or damage arising from the use of this website including (but not limited to) the information content.

 

copyright

Material contained in this website is copyright of Everything Free & it may not be copied without permission.

 

privacy statement

Everything Free uses information given to us for uses directly related to our businesses only either to provide services which have been directly requested by the customer or to improve services offered by us.  We never share information with third parties outside our community of businesses.